Shipping & Delivery

We are currently accepting US Domestic orders. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

We ship our packages through USPS 1st class or Priority. Normal processing time is between 3-7 days AFTER purchase.

Do you ship worldwide?

Ruru Victoria Appearels: Worldwide shipping via USPS International 1st-Class. Plush/Accessories/Other: Canada & selected countries. (please contact us before purchase) Depending on the COVID situation, we might open up more countries in the future. Please check with us.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. During holiday season such Mother’s Day, Christmas, delivery time may take longer than expected. These are our estimates :

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 3-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.